To find the name of the queue table you might need to deal with you can simply do
Which will give you the name and owner of the queue table. Then you can do a select to find out how many items are in the queue. In the example below the queue table is called test_msg_queue_table and the owner is app_owner. Note the aq$ must be added to the start of the queue table name.
SELECT count(*) FROM app_owner.aq$test_msg_queue_table
Then as the schema owner you can run a script as below to clear out all the items in the queue.
DECLARE
po dbms_aqadm.aq$_purge_options_t;
BEGIN
po.block := TRUE;
DBMS_AQADM.PURGE_QUEUE_TABLE(
queue_table => 'APP_OWNER.TEST_MSG_QUEUE_TABLE',
purge_condition => NULL,
purge_options => po);
END;